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Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

David Taylor

An honest team and first rate equipment...Asked for and got sound advice. Bought equipment based on the advice. It wa..

Review posted: 07/12/2015

Chris Vickers

Got a partial refund on shipping because I paid too much most places wouldn't do, they would take the extra. great custo..

Review posted: 29/02/2016

L Monteith

Great service, prompt delivery. My purchase was seamless and made easy. Matt was wonderful to deal with, prompt with res..

Review posted: 17/05/2016

Chris Downes

I wanted a set of Ironmaster Dumbbells so emailed Sam's and got into a conversation with Matt. After some emails and a p..

Review posted: 27/11/2016

Steve Drew

Matt was extremely friendly and helpful both over the phone & in person. He offered quality advice & showed pride and co..

Review posted: 17/11/2017

Mark Wagstaff

Hey Matt, Finally got gym set up and first workout complete! Very happy with the setup and I think it’s going to do e..

Review posted: 23/12/2019