Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!


We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.


We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Kirsten Stollery

This was the third time I have purchased equipment from Sam's Fitness and each time I have received first rate service. ..

Review posted: 12/04/2016

Review by registered user.

Henry Dang

Very happy with product and extremely happy with the service. ..

Review posted: 16/10/2016

Kon Kefalianos

Great service . Love the gym. Great service love the gym prompt service . ..

Review posted: 17/05/2016

Daniel DeBono

Honest, unbiased opinion. I have been a repeat customer of Sam's Fitness many, many times since 2009. This is due to the..

Review posted: 20/09/2015

Review by registered user.

Aura Constructions

Real Heavy Duty Equipment - The equipment is great, real heavy duty which makes want to use it and the bench with all th..

Review posted: 27/02/2016


I recently purchased a Home Gym off Sams Fitness & can honestly say that I am very satisfied with everything. They answ..

Review posted: 06/10/2015