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Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Hilton Gumbys

Quality - Sam's Fitness delivers equipment of the highest quality and fast, friendly communication when required. ..

Review posted: 04/05/2016

Brono

10/10 would buy from again. Great equipment, great service. Had an issue with a piece of equipment when setting it up at..

Review posted: 10/09/2015

Vanessa

Satisfied customer. I received my order and was very happy. The whole experience was good and I would shop with this co..

Review posted: 02/10/2015

Mark Pistilli

Honest service from guys who know their stuff. Sam was great. The products I purchased were exactly what I wanted. ..

Review posted: 16/06/2016

Mike

Quick delivery and happy with the product - Sams fitness were very patient with all my questions - totally recommend the..

Review posted: 28/12/2015

Andrew Clift

Quick, legit, well priced and easy to deal with Ordered, product was delivered quick as ..

Review posted: 22/08/2016

Review by registered user.