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Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Steven Peters

Happy customer. Easy and professional, that's the best way for me to describe my experience. Great products and I'll be ..

Review posted: 16/06/2016

Review by registered user.

Andrew W

Highly recommended Very good customer service and only the best quality products are sold at Sam's Fitness. Shipping was..

Review posted: 16/06/2016

Review by registered user.

Julian Power

Excellent service and follow up to ensure delivery was on time. ..

Review posted: 27/08/2016

Nasser Zahr

I am very happy with the gym i purchased from Sam's Fitness. They delivered and assembled the gym in a proffesional mann..

Review posted: 16/06/2016

Review by registered user.

Alex Johansson

Best of the best. I ordered an Olympic ezy-curl bar, knee wraps and wrist wraps from Sam's fitness on a Friday. The ord..

Review posted: 22/08/2016

Review by registered user.

PERTH CREW

SAMS FITNESS IS THE PLACE TO GO. I HAVE HAD THE PLEASURE OF DEALING WITH SAMS FITNESS AND MATT IN PARTICULAR OVER A NUMB..

Review posted: 10/09/2015