Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Jeff Colbert

Best place for fitness gear.The staff at Sam's Fitness are fantastic. Promptly replying to emails and organising quotes...

Review posted: 19/11/2015

Review by registered user.

Jai

I ordered ironmaster bench, various accessories and ironmaster quick lock dumbbell set, with extension. Totally happy w..

Review posted: 12/04/2016

Miki Finch

Very happy - A great product, good customer service and a reasonable price. Not much more to say really. ..

Review posted: 09/02/2016

Review by registered user.

Ashley

Very helpful and responsive. Always reply to emails very quickly. Prices seem to be competitive and equipment good quali..

Review posted: 11/09/2015

Kon Kefalianos

Great service . Love the gym. Great service love the gym prompt service . ..

Review posted: 17/05/2016

Adam Moore

Great customer service! Great products at the best price I could find Australia wide. Even refunded me money after the p..

Review posted: 08/02/2016

Review by registered user.