Customer Service Policy
Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.
Or if it is a pricing issue, we can cancel the order. If we make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!
Orders
We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.
If we don’t have the item in stock we will notify you as soon as possible.
Refunds
We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.
As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.
However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.
See what our customers have to say...
Mitch O'Connor
Fantastic customer service. I recently purchased some weight plates and Olympic weight tree on a Friday and had it deliv..
Review posted: 10/06/2016
Review by registered user.
Rj T
Fast, Reliable, Recommended. I ordered a powertec power rack home gym package including 120kg olympic weight set includ..
Review posted: 19/11/2015
Review by registered user.
Steve Elite Force Fitness
Good advice, great competitive price, timely delivery & good Powertec product knowledge. ..
Review posted: 28/08/2016
Jeff Kerr
Hey guys, Just wanted to say thanks. I was quite painful in chopping and changing quotes, but you guys were very a..
Review posted: 04/12/2019
Review by registered user.
Dave Ottaway
Sam's Fitness was a one stop shop for us. Excellent customer service, advice, polite, professional and friendly. ..
Review posted: 10/09/2015
Review by registered user.
Andrew Palmer
Great service & assistance from enquiry through to sale. Sam's Fitness was recommended to me by a work colleague , after..
Review posted: 26/05/2016
