tracker

Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Jack Chan

Powertec multi system - This is a fantastic monster powertec multi gym.. You can access different type of exercise as yo..

Review posted: 22/11/2015

Bernard Jabre

Sams Fitness AA++ for product and service - I was recommended to Sams Fitness by a colleague who has for some time used ..

Review posted: 10/02/2016

Review by registered user.

Tom Masters

Would definitely recommend Sams Fitness. Matt was very helpful with my inquiry, he suggested the best package for my nee..

Review posted: 22/01/2017

Eleanor

Thanks so much for the great and fast service! I have received my order within the day! Cheers, Eleanor ..

Review posted: 22/11/2018

Scott from Eltham

I purchase a lot of stuff from Sams fitness and it always arrives in good time and in good condition. I have recommended..

Review posted: 02/10/2015

Alan Leahey

Sams Fitness, excellent Aussie fitness equipment retail store, AAA+++. I've been purchasing equipment from Sams Fitness..

Review posted: 10/09/2015