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Customer Service Policy

Sam's Fitness "Equipment for Life" has based its success on providing excellent customer service. So we go to great lengths to ensure that the products listed are currently in stock and the price and details are correct. However with such a large range of products, if there is a mistake we reserve the right to make changes to orders - only after your consent.

Or if it is a pricing issue, we can cancel the order. If we  make changes in the back end of the site and Multi Systems appear for $5, you can't buy ten!

Orders

We aim to get your order packed and ready for transportation the day after we receive the order. Standard delivery times are usually within 5 working days. Eastern capital cities are quicker. Remote areas can be a little longer.

If we don’t have the item in stock we will notify you as soon as possible.

Refunds

We strive to make sure all our customers are satisfied. Our business is based on repeat business. At present we do not normally give refunds if the customer changes their mind. This is because once fitness equipment is assembled, it is hard to repack and return in a condition that will enable us to resell it. If we offered refunds it would mean we would have to increase our selling price.

As we only sell reputable, international brand gym equipment, you can research the equipment online. Many of the machines we sell have been sold around the world for 15 years. So you know that you will be getting a quality machine.

However we will gladly exchange your gym equipment if it is faulty or has been wrongly described on our website.

See what our customers have to say...

Benjamin Clun

Amazing. Customer service - excellent Products themselves - amazing. The products I bought from SAMs fitness are the ..

Review posted: 10/09/2015

Clearview Coaching

Very helpful. Great company...

Review posted: 18/09/2016

Review by registered user.

Paul Noldt

First of all let me say that the customer service I received from Matt at Sams Fitness was second to none. We had a few..

Review posted: 28/05/2017

Jeff Colbert

Best place for fitness gear.The staff at Sam's Fitness are fantastic. Promptly replying to emails and organising quotes...

Review posted: 19/11/2015

Review by registered user.

Eleanor

Thanks so much for the great and fast service! I have received my order within the day! Cheers, Eleanor ..

Review posted: 22/11/2018

Rachel and Tariq Laattoe

I am in Adelaide and eight years ago it was difficult to find quality gym equipment locally at a decent price. I bought ..

Review posted: 12/04/2016